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How to set up call forwarding

Overview

This example shows you how to forward calls to other numbers or services. In order to forward calls your credentials need to have one or more of callforwarding.disable, callforwarding.to_voicemail, callforwarding.to_number rights.

For call forwarding to a number or a trunk, you can either forward all calls, unconditional forwarding, or you can forward if busy, unanswered and/or unavailable.

Forwarding to voicemail can be done to the default voicemail service, or a custom service.

Limitations

  • Call forwarding is not available to special/premium/international numbers.
  • Forwarding to trunk is only available if you have a trunk set up for you. Please get in touch with products@wgtwo.com if you want to discuss this option.
  • Forwarding to non-default voicemail services is only available with prior approval. Please get in touch with products@wgtwo.com if you want to discuss this option.

Forward all calls (unconditional) to another number

Forward calls if busy or unavailable (conditional) to another number

Forward all calls (unconditional) to a trunk

Forward calls if busy or unavailable or no answer (conditional) to default voicemail

Disable call forwarding

Concepts